Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. 0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). #1. Browse Virgin Media Virgin Media Community. QuickStart, set up and connections. Virgin Media engineer installation. . 2. Reply. Options. Please keep an eye out for an envelope at the top right corner of your Forum page. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. If you do have a socket you can post a photo here. 3 weeks ago. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. Follow these steps to install your virgin Media Broadband, TV and Phone service. Fitting a new Virgin media wall socket in QuickStart, set up and. However, we couldn’t locate the wall socket in our place. I have been given other details for the account such as the account number/area code and. Re: Installation not workingUSB 2. For more information please visit:Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago Virgin media question. Chris. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. There are 10 types of people: those. Security matters. Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install -----Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. 3 weeks ago. Jack14102. We would like to show you a description here but the site won’t allow us. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterday Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterday My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. VM BB TV Landline. Business, Economics, and Finance. Solved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Turn on and start the hub. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. on 04-02-2023 11:17. 2. call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. But I have no Virgin Media Wall socket in my - 5383603. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. Jan 14, 2022. Security. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. 2. In response to Llfamily. Some older sockets may have NTL or Telewest written on them. But I have no Virgin Media Wall - 5216419. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. I don't work for Virgin Media. Last up, we need to get your phone connected. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. All the apps will work, and you can watch your recordings - your mini box connects to the main box. I need to book an engineer and can’t find how to do this online, there is also no option to do this over the phone… Thanks, BrianI was sent a Virgin Media hub in a quick start self installation package, as I'm moving into a new property and was told Virgin is available at my address. . Virgin Media. No vm wall socket. Follow these simple installation steps for your Virgin Media home phone set up. The two sockets on the wall on the RHS are telephone sockets. Re: No wall socket. Call the Pre-installation and delivery team on 0800 052 1734. So, a 50 minute broadband, TV and phone. Don’t plug the power cable into a plug socket yet. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;Virgin Media Hub Coax Cable Power Cable Two-way splitter Next, grab the power adapter and plug it into the small round socket on the back of your Hub. Pop the power cable into a nearby plug socket, and turn it on. Now simply cut the damaged end off the cable and strip the outer sheath of the cable then insert the wires in. com) that outlines the steps for Quickstart installation, including pictures of the sockets needed! We are open over the. Just. You just need to find the socket and plug in your phone. Sorry I’m clueless when it comes to tech, cheers! Some pictures of both the wall. 0 Kudos. 95. Just had self installation delivered, have no wall socket just two cables from the wall. I can’t find any trailing cable at all. But I have actually managed to get through to the technical team over chat. We would like to show you a description here but the site won’t allow us. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. Connect the Hub’s power cable with the blue tab. All the wall sockets I can see are for BT. Browse Virgin Media Virgin Media Community. Account - Mobile. Options. It's obviously missing a case/cover and looks quite old. There are 10 types of people: those who. Note that this box will also need to be connected to the hub with either an Ethernet cable (best) or by WiFi. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Broadband wall socket. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Mark as New; Bookmark this message;. I have taken a look on our side and it looks as though you have spoken with the team regarding this. You should see a welcome screen, then the Virgin Media start up screen. My Virgin Media App. Virgin Media engineer installation. Our virgin media broadband set up kit has just arrived. Call the pre-installation and delivery team on 0800 052 1734. The isolator cable cannot fit into the current Virgin Media socket as it looks like it only wo. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. 0 A socket to USB A socket coupler module • Flylead length is 200mm • Takes up one module space • 50x. on 21-03-2023 18:43. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. Broadband Deals. 01-02-2023 10:59 - edited 01-02-2023 11:00. There are two options for to your TV. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Fibre Broadband. Praying the white is the virgin one. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Ordered VM broadband and was recommended by the website to select the self quick install option. Hello sophieboulter1. ahhh the rubbish that is CS - you could try this. Plug the cables into the hub. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. The socket you need will be marked with the Virgin Media logo. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. The agent said I’ll need an eng. SpeedWe would like to show you a description here but the site won’t allow us. All. Thank you for your post and welcome to the community. 2 Uninstall TiVo box. . 95 when taken with an 18-month contract on the line rental, which costs from £17. in Email 10 hours ago Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in. Switched On Families. I have been given other details for the account such as the account number/area code and. QuickStart, set up and connections. Connecting Hub 3 To Extensions Virgin Media Community 4797660. 2. Download it now and enjoy the. These enter my house via an air brick/vent very close to. I recently got Virgin broadband installed. Got my virgin media self install kit but I don't have a virgin socket. Another option might include. The cable can be a loose wire as well as a socket, external cables may give a clue as to the location. VoIP stands for Voice over Internet Protocol. This is designed to push over the existing screw connector the outlet has. Call the pre-installation and delivery team on 0800 052 1734. Options. There is a handy guide here 👉 Virgin-TV-V6-QuickStart-Guide-for-New-Customers. @umerarifkhan11 wrote:. We would like to show you a description here but the site won’t allow us. 04kg, it will easily fit under – or even alongside – any TV. Hi there @LEIXU . There would be a £25 non fault call out charge (it used to be £99) to do the work you require. on 15-02-2022 10:03. Used to be down on Fort Street for decades. You need a small spanner to remove this, then push the provided connector over the exposed end. Also routing cables/wireless. Manage Your Account. Finally, they'll complete the setup to make sure it's all working. All. Hey there @Slayne99, thanks for reaching out to us and a warm welcome to the Virgin Media forums page! I'm sorry to hear about the issues you're having with the installation. Following the installation and verification of its functionality, you can browse the web or. Networking and WiFi. Pop the power cable into a nearby plug socket, and turn it on. New to the UK and just moved into our first home here. Explain what needs to be done and book an engineer visit. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. ahhh the rubbish that is CS - you could try this. 2. The second two black cables are from a satellite dish, used by. Push the red label end of the white cable, into the wall socket. We have the quickstart pack but sadly cannot get broadband set up and working. Connect the Virgin TV 360 HDD box or MRV 360 box to a co-axial TV outlet and connect the HDMI cable to the TV. See below for suggestions to the regular 'missing socket' questions which are posted on here. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. on 12-01-2023 21:04. I ordered a broadband + phone package package and it said I was applicable for a self install kit, but I have no Virgin Media Wall socket in my house. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. The internal wall sockets may be under different names of former cable companies such as NTL, Cabletel, Telewest etc. Push fit the VM-supplied lead onto the socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Thanks mate. I'm very sorry to hear about the non wall socket. Plug the WiFi Pod into a socket on a wall inside your home and make sure it’s upright. If no. Thanks for the reply. We have the quickstart pack but sadly cannot get broadband set up and working. Options. 1. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Plug the cables into the Hub. Please help. If you're happy with this and for the charge we can make the arrangements for you 🙂. Turn on and start the Box. Great staff. Plug the cables into the Hub. It is surface clipped usually. See where this Helpful Answer was posted. Ordered VM broadband and was recommended by the website to select the self quick install option. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Eric714. 32K. I don't have a virgin media wall socket and this is stressing me out. If I couldn't get the proper wall socket, the internet is not going to be set up su. Time slots are from Monday - Saturday, between 8-1pm and 1-6pm. Project Lightning is Virgin Media’s latest expansion of their network, potentially passing 4 million extra premises, a large portion of it will break away from the traditional hybrid fibre-coaxial network and change to radio frequency over glass and FTTP. RedTomato said: I removed my Virgin cable about a month ago. Being connected to the internet is one of the most important modern essentials in 20. )In this video, I am showing the sta. QuickStart self-install pack delivery delayed by over 1 month. You’ll then be able to use your same old phone to make. on 03-12-2022 10:11. 0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit switch, V6 0 KudosThere were many cable companies that originally built the networks in the early 1990s. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. Guaranteed High quality components and installation. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Plug the cables into the Hub. However, as I have been trying to set this up, I noticed that I haven't got a virgin media wall socket therefore have failed at step one. This hole will typically be up to 1cm in diameter and often positioned near your front door. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. A Virgin Media wall socket is simply a point of entry into your home. Tudor. Installation problems. Seller: rurah_30 ️ (460) 99%, Location: London, GB, Ships to: GB & many other countries, Item: 385996921272 Genuine Latest Virgin Media White Internal use Wall Box + Isolator. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. Options. No, any cables within the house can be touched as much as the householder wants to touch them. What should i do now. I am going to send you a private message. Your photo shows a TV aerial socket which would not be suitable for VM. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Hi, I have ordered a self installation kit for broadband and landline. Don’t plug the power cable into a plug socket yet. I am hoping a membe. Call the Pre-installation and delivery team on 0800 052 1734. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. All the equipment and cabling up to the main BT socket in your house is BT Openreach property. . -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Push the red label end of the white cable, into the wall socket. Joining in Options. Quick tips on prepping for Virgin Media technician's visit. We would like to show you a description here but the site won’t allow us. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access. Virgin media wall socket in an unusable place. Virgin Media Extension Cable. There should be an external omnibox (picture below) check for that and see if you can find the internal cablingOptions. Booking an engineer is easy with Virgin Media. 0 Kudos. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. Options 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. on 03-08-2020 18:05. All the cabling is the property of Virgin Media and must not be touched. I have my original wall box still that has the CableTel logo. The wall box may be branded with the logos of an old cable TV company (not VM). Just moved in to new (rental) flat. Long story short, I need an engineer to come and re-install the coax from the brown box outside as whichever company supplied the previous tennants internet/phone has cut the virgin media cable outside to install their own cable through the hole. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. . We have the quickstart pack but sadly cannot get broadband set up and working. Call the Pre-installation and delivery team on 0800 052 1734. But I have no Virgin Media Wall socket in my - 5405516. You need a small spanner to remove this. I am going to cancel. - 5250024It has two outputs on the left of the wall box. So yes, following many takeovers, this is now your Virgin Media connection. Remove the connector cable. While it's possible to add inclusive calls. You can just disconnect the flylead from the isolator tho as it has a barrel on it. Speedvirgin media internal wall box. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. Installation guide 15 mins 3 Install Virgin TV 360 Mini box 5 mins 4 Install Virgin TV Go app 10 mins 2 Uninstall TiVo box 1. Security matters. How can I speak to someone about getting one installed. i also have virgin broadband upstairs, where a cable leads from the modem to the virgin. But I. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. I have also checked outside and there is no box either on my property or on my boundary wall. But I have no Virgin Media Wall socket in my house. Manage Your Account. Follow these simple installation steps for your Virgin Media home phone set up. Hello, I recently got the virgin media super hub and the coaxial cable they gave me with the box fits in the back of the hub fine but not in to the wall. Virg Media installation: Here's whatever them need to perceive. Then Cables Run From There To The. My issue is the small wire is attached to the fibre and held there wit. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. The cable could be hidden within, or behind, furniture. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. . Hey there. Each box will also need to be connected to your VM Hub modem via Ethernet or Wi-Fi. 11-11-2022 12:53 - edited 11-11-2022 12:58. . I have signed up as a new user for Virgin Fibre. The installation should take around an hour. The engineer will bring everything needed to install your Virgin Media services on your chosen day. I’ve ordered a broadband only package and it said I was applicable for a self install kit. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. If you don’t already have one, you will need to install a Virgin Media wall socket either through self-installation or with a Virgin Media engineer. Powerline Extender, 1000Mbps, Wall-plug , 2 Extenders. on 01-02-2023 14:26. )In this video, I am showing the sta. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Switched On. 2. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. Various cable mediums are used in modern systems to transmit data. Or you may be quicker than average! You won’t be involved the whole time. Teki, Mar 28, 2020. 1. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Switched On Families. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. Manage Your Account. Stay safe online. I am going to cancel. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Firstly unplug the damaged connector from the socket and unscrew the two retaining screws holding the front onto the pattress, you will see that there are only four wires. -a power cable for the hub's adapter. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Plug into the Virgin Media wall socket. Hi Virgin Media Team, Hope you are well. CryptoQuickStart, set up and connections. There must have been a previous installation or you would not have been offered a self install. Within two working days you will receive a Welcome Pack with confirmation of your installation date. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. See where this Helpful. Step 4. Pop the power cable into a nearby plug socket, and turn it on. Stay safe online. Suitable for a range of multimedia installations. . I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. It probably goes into another room in the house. We would like to show you a description here but the site won’t allow us. That is a rooftop aerial outlet for Freeview TV. We all know and love the internet and TV services that can enter our homes through entry points. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. Socket should be on the underside. Would I be able. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. We'll tell you how long it takes, that you'll need, and that to expect. Plug the cables into the hub. One of them was Telewest. 1 [or 192. Virgin Media M125 Fibre Broadband. Stay safe online. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. • Take the red-banded end of the isolator cable and push it. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. Choose somewhere halfway between your Hub and where you’re experiencing poor coverage. end of the isolator cable and push it firmly into the Virgin Media socket on your wall. Tuning in. Installing and configuring your kitWhen I try to set up my Hub 3 using the Virgin Media App, it buffers for a while saying; "Getting Data" Then displays a message - 5244698Thank you. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. Please there is no virgin media wall socket and I don't know how to go about the installation. 1STec White Indoor Virgin Media Internal Wall Socket 2-Way Splitter or Isolator Outlet Suitable for use on TiVo V6 Digital TVs and as used by Superfast 2 3 Superhub Broadband Cable Modems. It's obviously missing a case/cover and looks quite old. 2 1. I have the new one as. Some new sockets may look like one of the below. Web it will be a dual cable drop brought from the street to the outside of your property. 29-12-2022 20:58 - edited 29-12-2022 21:00. Within 30 daysOn top of that, Virgin Media also offers a self-install option. Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections 5 hours ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections 6 hours ago; Cable already connected to Virgin Wall Socket in QuickStart, set up and connections yesterdayInternal Wall socket power supply missing in QuickStart, set up and connections a week ago; FTTP New User Install Experience in QuickStart, set up and connections 2 weeks ago; No vm wall socket in QuickStart, set up and connections 3 weeks ago; Can't find wall socket in QuickStart, set up and connections 3 weeks agoFree returns Within 90 days. Sign in;. . We have the quickstart pack but sadly cannot get broadband set up and working. . I am so sorry that you have faced these issues regarding your recent install, I can see that you now have an appointment booked, are you able to let us know how things are looking after this appointment?This is very easy to do and will only take a couple of minutes. Do I need to get a new wall socket or is it possible to get a medium that can transfer between the two. All. Browse. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Firmly push the end of the. Hi @bingoman000. Manage Your Account. . log into hub3 - 192. You can also check for a loose cable as not all properties have a socket. Plus get help on things like wayleave & access agreements.